F A Q ' s - Frequently Asked Questions

1 - Why store with Lucama Self Storage?

We are locally owned & operated and available to respond quickly when a need comes up.  GATE ACCESS HOURS are 6am-9pm, 7 days a week.  TELEPHONE BUSINESS HOURS are 9am-6pm Monday-Friday, 9am-3pm Saturday, closed on Sundays.  We take pride in keeping our facility clean, secure, and well-attended.  See Item #4 below about how we stand apart from other facilities in the local area.

2 - How and when can I rent a storage unit?  

When a unit is available, simply reserve online at this website by selecting the tab, "Sizes & Rates".  We normally respond right away during telephone business hours, which are Mon-Fri, 8am-6pm & Sat 9am-3pm.  Upon reserving online, then texting a photo of your valid ID to a number provided, we will grant initial approval, then text simple instructions on how to complete the rental process.  This includes how to obtain, sign and submit your rental agreements before moving in.   

3 - Where is your office?  Can I rent in person?

There is not an office for in-person rentals, but our experienced manager is ready to help you by text or phone during business hours (see Item #1).  We have successfully done contactless rentals for over 25 years, long before Covid-19.  ALL aspects of storing at this facility can be handled easily by accessing your storage account online and communicating with our manager via text, phone and e-mail.  We perfected the remote rental process many years ago and we have served hundreds of satisfied customers without an office or hourly employees.

4 - What about security?  How safe are my belongings?  Why are gate hours 6am-9pm daily?

Some area facilities leave their gates always open for anyone to enter, plus they allow the use of cheap padlocks that can easily be cut with bolt-cutters.  This invites a thief's ability to access the facility and get into multiple units in a short time.  Not so here!  Here you have your own unique gate code and our gate stays closed except to enter or exit.  And every rented unit includes a new, never-used disc padlock with 2 keys for only $10.  If you already have a disc padlock, simply let us know and we'll issue a $10 credit once you rent and return the included padlock / keys to a designated location.  Limiting gate access hours to 6am-9pm daily meets the needs of 99% of our customers and further maximizes security.  Simply contact us before you rent if this is a concern.  Of course, having made our best efforts to provide a safe and secure facility, all units are rented "as is" and no warranties exist as to the safety or security of this storage facility.  

5 - Why do you ask for a security deposit since many self-storages do not? 

It's for YOUR protection as well as ours.  We gladly refund 100% of the security deposit within days of scheduled move-out when simple terms of the rental agreement are met.  It is proven that asking for and holding security deposits until the time of move-out eliminates most problems related to criminal activity, abandonment, unsanitary conditions, insects, rodents, worthless debris and other activities that could be related to free move-ins and other gimmicks.    

6 - Do you offer the first month free or any discounts?  

We offer generous discounts for multi-month prepaid rentals, but we do not offer popular bait-and-switch promotions such as “first month free” just to increase occupancy.  If it sounds too good to be true, it probably is.  Additional costs to the customer not disclosed with “free month" or "half-month free" promotions often include a non-refundable “admin fee” or “processing fee”.   Also, many facilities use software that automatically increases rental rates soon after move-in to pay for promotion and advertising costs.

7 - What about insurance?  

Most self-storages now impose mandatory tenant insurance, which means an unadvertised additional fee monthly unless you can prove that your home insurance covers your stored items.  We allow our customers a choice to buy or waive insurance according to their own need.  For those who wish to insure their stored goods, we refer a highly-rated company that specializes in quality and affordable self-storage insurance.  Our customers deal with them directly and we do not receive any commissions or kickbacks.