F A Q ' s - Frequently Asked Questions

Why store with Lucama Self Storage?

Not only are we locally owned and operated, but we are here to serve and respond quickly when a need comes up throughout your time renting.  We are available from 8am-6pm Mon-Sat, which is superior to competitors repeatedly surveyed, not only for their response time, but their unit availability.  We have found that some local competitors advertise rates charged 10-15 years ago, yet rarely if ever have those unit sizes available. 

How and when can I rent a storage unit?  

Simply rent online at any time 24/7 on this website by selecting “Rent Here Now!” and we will contact you first thing during telephone business hours, Monday -Saturday, 8am - 6pm.  Or feel free to call us at 252-239-7000 during those same hours to rent by phone.  Upon calling or renting online and texting a valid ID, we can normally approve your move-in in a matter of minutes during business hours.  Very often we are doing maintenance, running errands or helping another customer, so please be patient if we need to get to a place that we can help you.  Upon approval, gate access hours are 6am - 9pm, 7 days a week.  

Where is your office?  Can I do a contactless rental?

There is not an office, yet our facility is very secure and well-maintained.  We've been doing "contactless" rentals for the last 25 years!  ALL aspects of storing at this facility can be handled easily by accessing your storage account online and communicating with us via telephone, text and e-mail.  Of course, exceptions apply with the handicapped or one who may need special assistance - please let us know if you have special needs.  We perfected the remote rental process many years ago and we have served hundreds and hundreds of satisfied storage customers without the need for an office or constant turnover that comes with hourly employees.

Why do you ask for a security deposit since many self-storages do not? 

It's for YOUR protection as well as ours.  We gladly refund 100% of the security deposit within days of scheduled move-out when simple terms of the rental agreement are met.  It is proven that asking for and holding security deposits until the time of move-out eliminates most problems related to criminal activity, abandonment, unsanitary conditions, insects, rodents, worthless debris and other activities that could be associated with offering cheap move-in deals.    

What about security?  How safe are my belongings?  Why are gate hours 6am-9pm daily?

This is an “access by customers only” facility, meaning that only current customers are authorized to use their private gate access code to enter and exit our facility during the rental period only.  Also, every rented unit requires a disc padlock that cannot be cut with bolt-cutters.  Facilities that allow use of cheap padlocks is the main reason for unit break-ins because it only takes seconds to cut those locks and get inside the storage units.  Not so with disc locks!   Every storage unit we rent conveniently includes a new, never-used disc padlock with 2 keys and 2 keychains for the wholesale price of only $9.37 plus tax = $10.  If you already have a disc padlock, simply let us know and we can issue a credit after you have rented and returned the provided padlock / keys to a designated location.  Limiting gate access hours to 6am-9pm daily meets the needs of 99% of our customers and is a proven way to maximize security for this location.

Do you offer the first month free or any discounts?  What about insurance?

Yes, we offer generous discounts for multi-month prepaid rentals, but we do not offer popular bait-and-switch promotions such as “first month free” just to increase our occupancy rate.  If it sounds too good to be true, it probably is.  Additional costs to the customer not disclosed with “free month" or "half-month free" promotions often include a non-refundable “admin fee” or “processing fee”.   Also, chain self-storages all have software that automatically increases rental rates within a very short time after move-in, which more than makes up for that cheap move-in deal!  Finally, a majority of  self-storages impose mandatory tenant insurance, which means an unadvertised additional fee monthly.  We allow our customers the choice to buy or waive insurance according to their own need.  For those who wish to insure their stored goods, we refer a highly-rated company that specializes in quality and affordable self-storage insurance.  Our customers deal with them directly and we do not receive any kickbacks.  So, “first month free” or a low introductory rate with no security deposit is most often just bait-and-switch to get customers in the door, but will probably end up costing much more than a 100% refundable security deposit and the fact that we offer predictable rental rates from the start.