F A Q ' s - Frequently Asked Questions

Why store with Lucama Self Storage?

Not only are we locally owned and operated, but we are available to serve and respond quickly when a need comes up throughout your time renting.  We are available from 8am-6pm Mon-Sat, which is superior to competitors repeatedly surveyed, not only for their response time, but unit availability.  We take pride in keeping our facility clean, secure and well-maintained.  Our access gate stays closed at all times, which means only current customers with a private access code can get in.  This greatly increases safety and security while on-site for you as well as for your stored items.

How and when can I rent a storage unit?  

Simply rent online at any time 24/7 on this website by selecting “Rent Here Now!” and we will contact you first thing during telephone business hours, Monday -Saturday, 8am - 6pm.  Or feel free to call us at 252-239-7000 during those same hours to rent by phone.  Upon calling or renting online and texting a valid ID, we can normally approve your move-in in a matter of minutes during business hours.  Very often we are doing maintenance, running errands or helping another customer, so please be patient if we need to get to a place that we can help you.  Upon approval, gate access hours are 6am - 9pm, 7 days a week.  

Where is your office?  Can I do a contactless rental?

There is not an office, yet our facility is well monitored locally.  We've been doing "contactless" rentals for over 25 years!  ALL aspects of storing at this facility can be handled easily by accessing your storage account online and communicating with us via telephone, text and e-mail.  Of course, exceptions apply with the handicapped or one who may need special assistance - please let us know if you have special needs.  We perfected the remote rental process many years ago and we have served hundreds and hundreds of satisfied storage customers without the need for an office or constant turnover that comes with hourly employees.

Why do you ask for a security deposit since many self-storages do not? 

It's for YOUR protection as well as ours.  We gladly refund 100% of the security deposit within days of scheduled move-out when simple terms of the rental agreement are met.  It is proven that asking for and holding security deposits until the time of move-out eliminates most problems related to criminal activity, abandonment, unsanitary conditions, insects, rodents, worthless debris and other activities that could be associated with offering cheap move-in deals.    

What about security?  How safe are my belongings?  Why are gate hours 6am-9pm daily?

As already mentioned, our facility is closely monitored locally and access is for customers only.  And every rented unit requires a disc padlock that cannot be cut with bolt-cutters.  Most area facilities allow the use of cheap padlocks which can be cut easily with bolt-cutters.  This is what invites unit break-ins because it only takes seconds to cut those locks and get inside the storage units.  Not so with disc locks!   Every storage unit we rent conveniently includes a new, never-used disc padlock with 2 keys for the wholesale price of only $9.37 plus tax = $10 with 2 complimentary keychains.  If you already have a disc padlock, simply let us know and we'll issue a $10 credit once you rent and return the included padlock / keys to a designated location.  Limiting gate access hours to 6am-9pm daily meets the needs of 99% of our customers and is a proven way to maximize security for this location.  Simply contact us before you rent if this is of any concern.

Do you offer the first month free or any discounts?  

Yes, we offer generous discounts for multi-month prepaid rentals, but we do not offer popular bait-and-switch promotions such as “first month free” just to increase our occupancy rate.  If it sounds too good to be true, it probably is.  Additional costs to the customer not disclosed with “free month" or "half-month free" promotions often include a non-refundable “admin fee” or “processing fee”.   Also, chain self-storages use software that automatically increases rental rates within a specified time soon after move-in, which more than makes up for that cheap move-in deal.   

What about insurance?  

Most self-storages now impose mandatory tenant insurance, which means an unadvertised additional fee monthly unless you can prove that your home insurance covers your stored items.  We allow our customers a choice to buy or waive insurance according to their own need.  For those who wish to insure their stored goods, we refer a highly-rated company that specializes in quality and affordable self-storage insurance.  Our customers deal with them directly and we do not receive any commissions or kickbacks.