F A Q s

How and when can I rent a storage unit?

Simply rent online at any time 24/7 on this website by selecting the tab, “Rent Here Now!” and we will contact you first thing during telephone business hours, Monday - Saturday, 8am - 6pm.  Or feel free to call us at 252-239-7000 during those same hours to rent by phone.  Upon renting a unit and texting a valid ID, we can approve your move-in in a matter of minutes.  Upon approval, gate access hours are 6am-9pm, 7 days a week and you can move in at any time during those hours.  Requests for 24-hour access require further identification and terms subject to approval.

Where is your office? 

We do not have an office, but ALL aspects of storing at our facility can be handled easily by accessing your account online and communicating with us via telephone, text and e-mail.  Of course, exceptions apply with the handicapped or one who may need special assistance.  We have served hundreds and hundreds of satisfied customers remotely over the last 25+ years and we've proven that it works just fine!

Why do you ask for a security deposit?

For multi-month discount units, we do not charge a security deposit.  For month-to-month units, we gladly refund 100% of your security deposit within days of your scheduled move-out when simple terms of the rental agreement are met.  It is proven that holding security deposits during the rental period eliminates most problems related to unsanitary conditions, trash, debris and damage that can often result with cheap move-in deals.  

Do you offer the first month free or any discounts?  What about insurance?

Yes, we offer generous discounts for multi-month prepaid rentals, but we do not offer “First Month Free” or “cheap deals” just to increase occupancy.  If it sounds too good to be true, it probably is.  Additional costs to the customer not disclosed with “free month or half month free" promotions may include a non-refundable “admin fee” or “processing fee”.   Also, many storage companies use software that automatically increases a new customer's rental rate within a very short time to make up for losses up front.  Finally, it is not unusual for many facilities to impose mandatory tenant insurance, resulting in an additional fee monthly.  We allow our customers the choice to buy or waive insurance according to their own need.  For those who wish to insure their stored goods, we refer a highly rated company that specializes in self-storage insurance.  The customer deals with them directly and we do not receive any kickbacks.  So, “First Month Free” or a low introductory rate and no security deposit is most often a “bait and switch” technique that is used to get customers in the door, but can easily end up costing more than a 100% refundable security deposit and the fact that we offer predictable rental rates from the start.

 What about security?  How safe are my belongings?

This is an “access by customers only” facility, meaning that only a current customer can use their private gate access code to enter and exit our facility during the rental period.  Also, every rented unit requires a disc padlock that cannot be cut with bolt-cutters.  Every storage unit conveniently includes a new, never-used disc padlock with 2 keys and 2 keychains for the wholesale price of only $9.37 plus sales tax = $10.  If you already have a disc padlock, simply let us know and we can issue a credit after you rent the unit and return our padlock to a designated location.